support.com, Inc., formerly SupportSoft, Inc., provides Instant Technology Relief to consumers and small businesses directly via channel partners and our www.support.com portal. support.com is changing the way people fix technology problems. The Company provides services directly via its www.support.com portal and channel partners, which include retailers and anti-virus companies. The Company's One-Time Fixes services include Diagnose & Fix, Connect & Secure and Install & Setup. The Diagnose & Fix Service includes spyware removal, virus removal, optimizing settings on a slow computer, system file scan and disk defragmentation. The Connect & Secure Service includes hardware and software setup, firewall setup and configuration, router setup, configuration and security, file and printer sharing configuration and establishing a connection between personal computer (PC) and devices. The Install & Setup Service includes software installation, personalized training for customers' products.